ethnography
Articles
Who are the users? Who are the developers? Webs of users and developers in the development process of a technical standard
Abstract The paper presents an empirical study of user involvement in devel- oping a technical standard for a scientific community’s information system project. The case illustrates how multiple perspectives are involved when considering the user role in practice. The case presents a situation where both developers and users were pre-defined in the design and development […] Lire la suite